REFUND POLICY

Thank you for shopping with A. Renee Creation$!

If you are not entirely satisfied with your purchase, we're here to help. 

Returns

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders 
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Regarding all other items, you have 3 calendar days to contact from the date you received it. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Item must be shipped back within 7 calendar days of delivery. 

To start a return, you can contact us at support@areneex2creations.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You can always contact us for any return questions at support@areneex2creations.com.


Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@areneex2creations.com.

Damages and Issues

We ensure the quality of each item before shipment is initiated. 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you believe your package was damaged during transit, we require you contact us within 3 calendar days of delivery. We address these issues on a case-by-case basis, but will work diligently to achieve a satisfactory solution. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items.

General Inquiries 

You can always contact us with any questions or concerns at support@areneex2creations.com.